THEOS CANCELLATIONS
THEOS WILL NOT CANCEL A FLIGHT LESS THAN TEN (10) DAYS BEFORE THE SCHEDULED DEPARTURE DATE, EXCEPT FOR CIRCUMSTANCES THAT MAKE IT PHYSICALLY IMPOSSIBLE TO PERFORM THE FLIGHT. If such a cancellation occurs, THEOS will notify Participant as soon as possible, and Participant may (i) reschedule the Flight (subject to availability), or (ii) request a refund. THEOS reserves the right to cancel a Flight for any reason, provided that, THEOS will notify Participant in writing within seven (7) days of the cancellation, but in no event later than ten (10) days before the scheduled departure date.
“MAJOR CHANGES” BY THEOS
If THEOS makes a pre-departure “Major Change,” Participant may cancel and receive a full
If THEOS makes a pre-departure “Major Change,” Participant may cancel and receive a full
refund. For purposes of this Agreement, Major Changes are defined as and limited to:
1. a change in the departure or return date, unless the change results from a flight delay.
2. a date change THEOS knows of two (2) days before the scheduled Flight date.
3. a delay longer than 48 hours.
4. a change in the origin or destination city.
5. an aggregate price increase of more than ten (10) percent occurring more than (10) days before departure.
THEOS will notify Participant of a Major Change within seven (7) days after first learning of the change, but at least ten (10) days prior to the scheduled departure; provided that, if THEOS learns of a Major Change less than ten (10) days before scheduled departure THEOS will notify
Participant as soon as possible.
WITHIN SEVEN (7) DAYS OF PARTICIPANT
RECEIVING A PRE-DEPARTURE MAJOR CHANGE NOTIFICATION BUT IN NO EVENT LATER THAN DEPARTURE, PARTICIPANT MAY CANCEL THE FLIGHT AND REQUEST A REFUND. IF PARTICIPANT RECEIVES A POST-DEPARTURE MAJOR CHANGE NOTIFICATION, PARTICIPANT MAY REJECT THE MAJOR CHANGE AND REQUEST A REFUND.
RECEIVING A PRE-DEPARTURE MAJOR CHANGE NOTIFICATION BUT IN NO EVENT LATER THAN DEPARTURE, PARTICIPANT MAY CANCEL THE FLIGHT AND REQUEST A REFUND. IF PARTICIPANT RECEIVES A POST-DEPARTURE MAJOR CHANGE NOTIFICATION, PARTICIPANT MAY REJECT THE MAJOR CHANGE AND REQUEST A REFUND.
REFUNDS
Unless stated otherwise, refunds will be made in full. Requests to cancel Flights or receive a refund must be made by calling THEOS at (+1) 702-790-8112 and/or [email protected] and providing information reasonably requested by THEOS.
Except as otherwise prohibited by applicable law, THEOS reserves the right to cancel a con- firmed reservation, without refund or recourse, to any Participant suspected of making or con- firmed to have made an abusive or fraudulent booking, at the sole judgment of THEOS.
Examples of fraudulent and abusive bookings include, but are not limited to:
- A Participant who books a confirmed reservation with the intention of reselling their purchase for the purpose of financial gain and who is not an authorized agent of THEOS; and/or Operator
- A Participant who books confirmed reservations for
multiple flights on the same route, same direction of travel, on the same or successive calendar days with the intent to cancel unused confirmed reservations
IF PARTICIPANT REQUESTS A REFUND DUE TO A THEOS CANCELLATION OR PRE- DEPARTURE MAJOR
CHANGE, SUCH REFUND WILL BE PROCESSED WITHIN FOURTEEN (14) DAYS. IF PARTICIPANT REQUESTS A REFUND DUE TO A POST-DEPARTURE MAJOR CHANGE, SUCH REFUND WILL BE PROCESSED WITHIN FOURTEEN (14) DAYS OF THE SCHEDULED RETURN DATE. POST- DEPARTURE REFUNDS ARE LIMITED TO A REFUND OF THE PORTION OF
CHANGE, SUCH REFUND WILL BE PROCESSED WITHIN FOURTEEN (14) DAYS. IF PARTICIPANT REQUESTS A REFUND DUE TO A POST-DEPARTURE MAJOR CHANGE, SUCH REFUND WILL BE PROCESSED WITHIN FOURTEEN (14) DAYS OF THE SCHEDULED RETURN DATE. POST- DEPARTURE REFUNDS ARE LIMITED TO A REFUND OF THE PORTION OF
THE FLIGHT THAT WAS REJECTED DUE TO A MAJOR CHANGE. The rights and remedies made available under this Agreement, including the procedure for handling Major Changes, are in addition to any other rights or remedies available under applicable law; however, acceptance of a refund furnished under this Agreement shall constitute a waiver of such other rights and remedies.
Rev. 8.1 01/14/25 ARF
Rev. 8.1 01/14/25 ARF