Complimentary parking may be available at select FBO locations, though availability is limited. We encourage members to utilize rideshare services, private transportation, or book preferred transportation through our partner Kaptyn for the most seamless experience.

Can I drive up to the aircraft before departure? Where will I get picked up on arrival? Is there a valet service?

Unfortunately, due to our required passenger screening procedures, vehicles are not permitted on the ramp prior to departure.

For arriving passengers, many casinos and private transportation providers are authorized to provide plane-side pickup on the ramp; however, not all transportation companies have this access. If you would like plane-side pickup upon arrival, please confirm directly with your transportation provider that they have ramp access at KLAS.

For private transportation, we partner with Kaptyn, which does have ramp access at KLAS.

If your transportation provider does not have ramp access, please instruct them to pick you up at Theos Lounge, located at 5050 Koval Lane, Las Vegas, NV. This is the pickup address listed on your reservation.

We are also unable to offer any valet services at our Theos Lounge FBO. Clay Lacy Van Nuys does offer valet services.

What is the FBO address?

See your booking itinerary for FBO information.

Yes. All passengers are screened prior to departure in accordance with private aviation security protocols. Please bring a valid government-issued photo ID that matches your reservation.

Members enjoy a curated selection of alcoholic and non-alcoholic beverages, premium snacks, complimentary Wi-Fi, and attentive onboard service. Wi-Fi availability and performance may vary based on route and operating conditions.

While last-minute bookings may occasionally be available, we recommend booking at least 48 hours prior to departure to ensure availability and allow our team to provide the highest level of service.

To ensure an on-time departure, we recommend arriving at least 30 minutes prior to departure. Flights operate on a strict schedule and may depart without late-arriving passengers. Refunds or credits may not be available for missed flights without a 48-hour notice.

To maintain the atmosphere and experience our members expect, children must hold a reservation under your booking, and be at least five years old to travel on Theos flights.

Certified service animals are permitted in accordance with applicable laws and regulations. Pets and emotional support animals are not permitted on scheduled Theos flights.

Each passenger may bring one personal item weighing no more than 10 lbs and not larger than 13" x 13" x 10" in the aircraft cabin. Each passenger may also bring one checked bag not to exceed 30 lbs, with dimensions no greater than 27" x 19" x 12".

Oversized, overweight, or odd-shaped baggage may not be accepted. If you plan to travel with larger items such as golf clubs, skis, sporting equipment, musical instruments, or other specialty baggage, please contact Client Care prior to travel. Our team will review your request and advise whether accommodations can be made based on the aircraft and available baggage capacity.

For additional baggage guidelines, please review our Operator-Participant Agreement. https://gotheos.com/pages/operator-participant-agreement?closeUrl=/booking/d027a3f8-65c7-11f1-9285-7bcd9a3a7f22/policies

The Theos Lounge is an exclusive pre-flight space designed for members to relax, work, or socialize prior to departure. Guests can enjoy comfortable seating, complimentary beverages, light refreshments, and personalized service before boarding.

Yes. Members are welcome to bring their own food and non-alcoholic beverages onboard. To preserve the condition of the aircraft cabin, we kindly ask that guests refrain from bringing items that may cause staining, such as red wine or chocolate. Personal alcoholic beverages may not be brought or consumed onboard. 

 

Private aviation offers flexibility, but safety remains our top priority. Delays, schedule adjustments, or cancellations may occur due to weather or operational considerations. Our team will communicate updates as quickly as possible should travel plans be affected.

Theos flights are currently operated aboard a Challenger 850, one of the largest business jets in its class, offering a spacious cabin, comfortable seating, onboard Wi-Fi, and a premium private aviation experience. Aircraft substitutions may occur based on operational requirements.

Seats are not guaranteed and may be assigned by the Theos team based on operational requirements. If you have a seating preference, please contact Client Care prior to departure and we will do our best to accommodate your request.

Yes. Members may reserve multiple seats for guests, subject to availability and membership terms. Guest eligibility requirements may apply.

Full charters are available. Please contact Client Care Travel concierge for assistance: [email protected] 

Cancellation eligibility and refund options vary depending on the timing and circumstances of the cancellation. We require a 48-hour notice to receive a full flight credit.  For complete details, please review our Cancellation and Change Policy. If you have questions regarding a specific reservation, please contact Client Care at [email protected]

At Theos, we are committed to delivering an exceptional member experience. If your experience did not meet expectations or you would like to share feedback, please contact our Client Care team as soon as possible at [email protected]. We value your feedback and will review all concerns promptly.

Theos membership extends beyond scheduled flights, providing access to curated travel and exclusive experiences throughout the year. Member benefits include:

• Preferred pricing to available empty leg flights
 • Invitations to sporting, entertainment, culinary, and lifestyle experiences
 • Access to member-only travel packages and destination offerings
 • Dedicated Client Care support and concierge assistance

Additional routes, experiences, and member benefits may be introduced throughout the year.

 The phone number for Theos is (702) 329-3201. Email is [email protected]

Support page https://gotheos.com/support?referer=https://gotheos.com/members/flights/

 Accommodations

At Theos, we strive to provide an exceptional experience for every member and guest. If you have dietary restrictions, food allergies, mobility considerations, or require any other special accommodations, please notify our team in advance of your travel date. While we cannot guarantee all requests can be fulfilled, we will make every effort to accommodate your needs and ensure a seamless and enjoyable travel experience. For assistance, please contact our Client Care team at [email protected]